Bluepeak Hosted Voice User Guide

Voice Portal

The Voice Portal is a web-based application that provides you with visibility into and control over aspects of your voice services.

To access your voice portal an email address must be listed on your account with Bluepeak.

Upon upgrade or install of your Bluepeak services you will receive a Welcome email that will provide the link to your Voice Portal Account.

How Do I Set Up My Voice Portal?


1. Go to

2. Enter you username and password.

3. Check Remember Me if you want to save your username and password.

4. Click [Login].

The first time you log in, you will be asked to create a new password. Your new password must include:

  • 8 or more characters
  • Uppercase and lowercase letters
  • At least one number
  • Cannot contain any part of your username


How Do I Change My Voice Portal Password?


If you can’t log in, contact Customer Support to reset your password. But if you can log in, you can change your password in the Voice Portal.


1. Expand the drop-down menu in the top-right corner of the screen and click Change Password.

2. Enter your new password and then confirm it in the field below.

  • Your password must be 8–16 characters long and include uppercase and lowercase letters and at least one number. It cannot contain any part of your username.

3. Click [Confirm].


How do I Access and Set up Voicemail via Phone

The voicemail menu can be accessed remotely or by dialing a star code from a phone connected to the account.


The default PIN is 1234. The first time the voicemail box is accessed, the user will be prompted to set a new PIN which must be 4-digits or longer.

Add Voicemail Box:

  1. Go to Account > Voicemail.
  2. In the top right corner, click [+ Add Voicemail Box].
  3. Enter the following information:

Voicemail Box Details

Give the voicemail box a name. On Cloud PBX, also select the language that will be used by the voicemail menu: English or French. A user can be assigned to the box later in Users > Voicemail tab.

Voicemail Box Greetings:
  • Upload the greetings (Basic, Busy, No Answer) and personal name recordings used for this voicemail box. This can also be done later. The Basic greeting is used for all calls. However, if Busy or No Answer greetings are uploaded, they will be used instead.
  • To upload a greeting, click the field to select a file from your computer, then click

    on the right. The upload will accept WAV, MP3, and OGG files that are less than 10MB.

Message Settings:

Messages left on the user’s voicemail box can be forwarded as an MP3 file to one or more email addresses.

Forward Voicemail to Email:

  • Check the appropriate boxes to have our system forward voicemail messages to a given email address, and if you want a copy of the voicemail kept in the voicemail box.
  • When checked, the message waiting indicator (MWI) on the user’s device will stay on until the user listens to or deletes the message from their device or the Voice Portal.

Enable Transcription:

  • Transcribe voicemail messages and forward it to email.

Email Address:

  • The email address(es) voicemails will be forwarded to. This feature must be enabled via the appropriate check box for emails to be forwarded

How do I Access Voicemail via Phone

Direct Access:

1. From a line assigned to your voicemail box, dial the Voicemail Management star code *62 or *98

2. Enter your 4-digit PIN and press #.


Remote Access:

1. From a line not assigned to your voicemail box, dial your 10-digit phone number.

2. When the voicemail greeting plays, press #.

3. Enter your 4-digit PIN and press #.


Voicemail Menu:

Once logged in, press 1 to listen to your messages. Use the following to navigate the menu:

  • Press 1: Skip message and mark the message as “unread.”
  • Press 2: Save message and mark the message as “read.”
  • Press 3: Erase message.
  • Press 9: Repeat message.
  • Press 0: Exit menu.


About the Voicemail PIN:

  • The default PIN is 1234. The first time the voicemail box is accessed using the default PIN, the user will be prompted to set a new PIN that must be 4-digits or longer.
  • There is only one PIN for each shared voicemail box. Once a PIN is set, all lines assigned to the box will log in with the same PIN.
  • After 10 failed login attempts, the voicemail box will be locked and the PIN will need to be reset in Account > Users > Voicemail tab.


How do I Personalize My Voicemail?


Once logged in, press 8 to access your personal options:


Personal Options:

  • Press 1: Change the PIN
  • Press 2: Personalize your greeting.
  • Press 3: Record your personal name.
  • Press 5: Set up Call Forwarding
  • Press 6: Set Up a Call Screening Forwarding Number
  • Press 9: Repeat personal options.
  • Press 0: Exit menu.


Change PIN:

1. Access your voicemail box and press 8.

2. Press 1 to change the PIN.

3. Enter a new PIN that is at least 4-digits long, then press #.

4. When you’re done, hang up or press 0 to go back to the main menu.


Change Greetings:

1. Access your voicemail box and press 8.

2. Press 2 to change your greetings.

  • Press 1 to change the default greeting.
  • Press 2 to change the “busy” greeting.
  • Press 3 to change the “no answer” greeting.

3. When you’re done, hang up or press 0 to go back to the main menu.

Feature Codes Guide

This is a handy guide to the feature/star codes available on you service. Dial these codes to activate and deactivate certain features on your account.

User Call Handling

*89/*97+EXT.    Directed Call Pickup

*42                       Pick Up Group

*43/*56                Call Waiting: Enable

*57                         Call Waiting: Disable

*86                        Call Park

*88+Slot               Call Park Retrieval

*81 + PIN             Caller ID: Manage

*69                          Last Call Return

*62/*98                 Voicemail Management



              User Call Screening

*87           Anonymous Callers: Allow

*78           Do Not Disturb: Enable

*79           Do Not Disturb: Disable



   Social & Public Services

211           Essential Community Services

511           Traveler Information (US)

611           Customer Service

711           Telecom Relay Service

811           Utility Location Services (US)

911           Emergency Services

           User Call Handling+

(Click Here for More Information) 

*70+ Phone Number     Call Waiting: Disable Next Call

*65+ Phone Number     Caller ID: Enable Next Call

*67+ Phone Number     Caller ID: Block Next Call


              User Call Forwarding +

   (Requires Voicemail Pin – Click Here)

*72/*73+     Call Forward: All (On/Off)

*90/*91+     Call Forward: Busy (On/Off)

*92/*93+     Call Forward: No Answer

*94/95+       Call Forward: Out of Service

*55+              Send Call Directly to Voicemail


      User Call Screening +

(Requires Voicemail Pin – Click Here)

*76+           Custom Caller: Forward

     Click Here to Download Guide