Affordable Connectivity Program

What is the Affordable Connectivity Program (ACP)?

ACP is designed to help lower-income households afford internet service.  Eligible customers can receive a discount of $30/month and up to $75/month for households on qualifying Tribal lands.  This credit towards Internet is for the duration of the program. You are responsible for any additional fees and services not covered by the subsidy and subscribers may switch service offerings at any time.

Am I eligible for the Affordable Connectivity Program?

You’re eligible to participate if you (or someone in your household) meets ONE of the following requirements:

• Your entire household income is at or below 200% the federal poverty level
• You participate in certain federal assistance programs such as Lifeline, SNAP/EBT, Medicaid, WIC, SSI or free and reduced-price school lunch.
• At least one member receives a Federal Pell Grant during the current award year

Click here to see the full list of income requirements and qualifying programs.

How can I apply for ACP?

• Click here to apply online
• If you are unable to apply online, please visit a Bluepeak retail location near you to apply. Click here to find the closest location.
• For more information about the ACP or to apply for the program, please click here or call (855) 814-3963 Monday-Friday between 8 a.m.-5 p.m.

If USAC cannot determine your eligibility automatically, they may request additional documentation and provide information on how you can submit documents for review.

What happens if I am approved?

After receiving your eligibility determination, please contact Bluepeak to enroll in ACP. Please call (855) 814-3963 Monday-Friday between 8 a.m.-5 p.m. to review the ACP process and your account.

How much is the benefit?

Eligible households will receive up to a $30 monthly discount on broadband services, and up to $75 for people living on qualifying Tribal lands. You are responsible for any additional fees and services not covered by the ACP benefit.

How long will the ACP benefit last?

The Program will last for as long as the Federal Government provides funding which is expected to be for several years.

How many people in my household are eligible to enroll in the Affordable Connectivity Program? 

If one member of a household is eligible, then that household is eligible to enroll in the ACP. The ACP is limited to one monthly service discount per eligible household.

What services are eligible under the ACP Program?

The ACP credit can only be applied to your internet service. You will be responsible for any charges for additional services. You can subscribe to any level of internet service and apply your credit to that package.

Am I able to change internet packages?

Yes, you are able to change internet packages at any time.  But if your new package is higher than your ACP credit, you will need to pay any difference.

Am I able to move my ACP credit to a different provider?

The ACP benefit is limited to one benefit per household and one provider.  But you can transfer your benefit to a different provider, but only one transfer per month.  If you transfer your benefit to another service provider, regular plan rates will apply. Please call us to determine the best option for your internet service.

I live on tribal lands, am I eligible for Affordable Connectivity Program?

You will be eligible to receive the $75 benefit if your house is located on tribal lands and if your household is at or below 200% of the federal poverty level, participates in certain assistance programs or tribal specific programs.

Click here to learn more regarding the enhanced tribal benefit.

Why am I being asked to recertify my eligibility for ACP?

Each year, the Universal Service Administrative Company (USAC) must confirm your continued eligibility for the ACP benefit. If you are unable to recertify, you may lose your ACP Benefit.  You can learn more about USAC’s ACP recertification process here.

You can also contact USAC’s ACP Support Center by emailing ACPSupport@usac.org or calling (877) 384-2575.

If I move while receiving the Affordable Connectivity Program credit, what happens?

You will still be able to receive your ACP benefits, but you may need to re-enroll in ACP through Bluepeak at your new address. If you move into an area not serviceable by Bluepeak, may internet providers participate in ACP so you should check with your new Internet service provider.

Why is my ACP credit not on my first bill/ why am I getting a bill if I am fully subsidized? 

Due to enrollment and qualification process, your billing credit is applied within 30 days after your install. Customer is responsible for bill payment.