Business Support
Search for your help topic, find your specific service, or browse our most common help topics to find tips and answers that will make your Bluepeak Business experience as smooth as possible.
Contact Support
We’re committed to exceptional customer service. Providing reliable and simple support, 24/7, is a big part of that.
Quick links
Common FAQs
How do I set up my eero app?
First, download the eero app from the Apple App Store or Google Play store on your iOS or Android device. Next, open the app and create an eero account by entering your email or mobile number, and then entering the verification code you receive. The app assists you with how to set up eero with an existing router or modem by plugging in your first eero device to your Bluepeak ONT or gateway device. The next step is to create a Wi-Fi name and password so your devices can connect to the internet using the eero-enabled Bluepeak fiber internet service.
Click here for a step-by-step guide
I’m having trouble with my internet connection. What should I do?
If you’re having trouble with your internet connection, here are some steps you can take to troubleshoot the issue:
- Restart your modem and router: Unplug both devices, wait for about 30 seconds, then plug them back in. This can resolve many connection issues.
- Check cables: Ensure all cables are securely connected to your modem, router, and wall outlet. Look for any visible damage to the cables.
- Test your connection: Use a device to check if the issue is affecting all devices or just one. If only one device is having issues, try reconnecting it to the network.
- Check for outages: Text ‘OUTAGE’ to 888-975-4258 to inquire about a service outage in your area.
- Contact customer service: If the problem persists, contact our customer support team for further assistance.
What do I do if there’s an outage?
If you’re experiencing an outage, this link can help.
How do I optimize my internet and Wi-Fi speeds?
To get the fastest Wi-Fi possible, it’s a good idea to keep your eero device off the floor, in an open area, and away from closed cabinets to maximize your Wi-Fi signal. To see “how fast is my internet”, simply try running a speed test near your main eero device, then check speeds in other areas of your home to see if there are any dead spots in your coverage. Make sure your devices and cables are capable of delivering the speeds your internet service provides, such as Cat 6 cable and Wi-Fi 6 and Wi-Fi 7 devices.
Business Support Call Center
We know how important staying connected is to your business. So we make it easy to contact us at our support call center, 24 hours a day, 7 days a week.
