Frequently Asked Questions

Bluepeak TV

TV FAQs

What is Bluepeak TV?

Bluepeak TV is live TV made simple. We’ve followed the trends in viewing to introduce a solution that is more aligned with how you want to watch TV today. It’s as simple as downloading the Bluepeak TV app and installing in on your favorite devices. Bluepeak TV can be viewed on a smartphone, tablet, or PC. You can even take it on the road and access many channels on the go, wherever you are. If you’d rather watch on your TV, you can use your preferred streaming device or the Bluepeak HD set-top box is included! In addition, the cloud-based DVR feature allows you to set recordings via any device and watch content on your terms.

How can I watch Bluepeak TV?

You can watch Bluepeak TV through the app on your preferred streaming device or on our HD set-top box. Many of the popular streaming devices—like your smartphone, Apple TV or Amazon Fire TV—support the Bluepeak TV app.

How do I launch the Bluepeak TV app on the Bluepeak set-top box?

Simply press the “My TV” button on the Bluepeak remote.

How can I manage the storage on my set-top box?

You may be seeing a pop-up on your TV stating that you have a shortage of storage space. This is due to a firmware update on the Evo Pro set-top boxes. This document will walk you through the steps to free up some space: Managing Internal Storage for TV.

How many HD set-top boxes can I rent from Bluepeak?

The first one is included. After that, you can rent as many as you like for only $10.00 a month.

How do I record a program?

Locate the program you want to record on the Guide, click the OK button on the remote, and select Record.

How do I access my recordings?

Press the “My TV” button on the Bluepeak remote. Arrow to your profile icon between the movies and the search function. Click the OK button on the Bluepeak remote.

If I record a show in my cloud storage, can I watch it away from home?

Yes, for most content you will be able to watch it away from home. There may be some instances where the programmer has a contractual restriction on a specific program that would make it not available for viewing outside the home. If this happens, though, it’s a restriction based on the program by the content owner and is outside of Bluepeak’s control. Our policy is to give you as much freedom and flexibility as possible.

How many shows can I record at once?

As many as you like.

Can I order pay-per-view through Bluepeak TV?

Unfortunately, PPV is not available from Bluepeak TV.

I have questions on how to use the HD set-top box. Where can I find more information?

You can view the Bluepeak TV Quick Guide found here and the Remote Guide found here.

Can I set my “favorite channels” on Bluepeak TV?

You cannot preselect favorite channels. However, Bluepeak TV will save the last several channels you watched and keep them as shortcuts under “Recently Watched.”

TIVO Welcome Guide

View the TiVO Welcome Guide.

How do I change my location for my streaming services?

Your available streaming content is determined by your home area or current location settings. To ensure you receive the correct channels in your area, please follow the steps below to update your location for each streaming device:

YouTube TV: Visit the YouTube TV Support Page to update your location settings.

Amazon Firestick: Navigate to the 'Settings' menu from your home screen or press the ‘Home’ button on your remote to access 'Settings' directly. In the settings menu, scroll and select ‘Preferences’. Choose ‘Location’ within preferences and enter your current location and confirm. This will adjust the content available to you based on your updated location.

Amazon Alexa App: To update your device location using the Alexa app: Open the Alexa app. Select 'Devices'. Choose 'Echo & Alexa,' then select your device. Go to 'Device Location' and enter your complete address, and save.

Watch TV Everywhere FAQs

What is WTVE?

WTVE, or Watch TV Everywhere, allows Bluepeak TV subscribers to watch available programming via an online portal or in their favorite streaming apps. It's an extension of the customer's BluepeakTV video subscription allowing access to their favorite shows and bonus content anywhere at any time. With WTVE, they can watch the current season of their favorite shows within days of their premiere. Most networks also make past episodes and "behind-the-scenes" videos available.

Who can access WTVE?

All existing and new Bluepeak video residential subscribers (Legacy, former VastTV, BluepeakTV). This service is not available to commercial subscribers.

How much does WTVE cost?

Nothing. WTVE is a service provided to our TV customers at no additional cost. You will have access to networks that are part of your TV subscription. For example, if you receive ESPN as part of your package, you'll have access to ESPN content through ESPN.com or ESPN app. Please remember that when watching on a mobile device, your mobile provider may charge an overage fee when you exceed your data plan. Video streaming uses a lot of data, so check your data allowance before watching, as you are responsible for all the charges made by your mobile carrier. Bluepeak Internet customers don’t have to worry about overages since we don’t cap usage!

What channels are available to me?

You can access channels that are part of your TV subscription. Many networks also include a live stream of the network. However, not all networks make their programs available online. Available programming listing can be found on the Networks page on watchTVEverywhere.com.

Can I stream live TV with WTVE?

Most channels include live streaming but not all offer live streams as part of their watchTVEverywhere offerings.

What is the process to access WTVE?

To access WTVE, you must register your Bluepeak account at www.watchtveverywhere.com with an active email address. Once activated via the portal, you may access content on the portal or via the associated channel-specific apps. View the how-to document here. View more WTVE FAQs on wtve.net