Quick Tips for the VVX 500 and VVX 600 Series Business Media Phones
About the Touchscreen
Tap to select and highlight screen items. To scroll, touch the screen, and swipe your finger up, down, right, or left.
To go back to a previous screen, tap Back.
Phone Views
Your phone has four main Views: Home, Calls, Active Call, and Lines View (the default).
To change Views:
For Home View, press 
.
From Home View, press to display either Lines, Calls, or Active Call View.
To switch between Lines View and either Calls or Active Call View, swipe the screen.
Home View
Home View displays icons you can tap to access phone functions.
Touch and hold 
to display fewer icons. Touch and hold 
or swipe the screen to display more icons.
From Home View, tap the phone Line to display your phone Lines and Favorites—contacts you can dial by tapping their name. To go back, tap Close.
Lines View
Lines View displays phone Lines, Favorites, and soft keys.
If your phone is idle, you can:
Tap the phone Line to access the Dialer.
Swipe to switch between Lines View and the Browser (if applicable).
Calls View
Calls View displays a list of all your calls.
Call color indicates status:
Dark green Active call.
Dark blue Incoming and held calls.
Bright green Active call is highlighted.
Bright blue Incoming or held call is highlighted.
Tap a call to highlight it. The soft keys apply to the highlighted call.
Active Call View
If a phone Line has only one call—and it’s active—you can access Active Call View.
Entering Data
Use the onscreen keyboard or the dialpad keys to enter information. To backspace, tap 
.
To use the onscreen keyboard, tap
.
To type with the dialpad keys, press a key repeatedly to view the character options and stop to select.
To type other characters, tap Encoding or Mode. When using the dialpad keys, use the 1, *, 0, and # keys.
About Calls
Only one call can be active at one time.
You can use the handset, speakerphone, or headset for calls. During a call, you can change modes by picking up the handset, or by pressing 
or 
.
Tip: Returning to Your Calls
If you navigate away from your call(s), tap 
to see Active Call or Calls View again.
Placing Calls
Pick up the handset, or press or . Enter the phone number, and tap 
.
From Lines View: Tap the phone Line, enter the phone number, and tap .
From Home View: Tap New Call, enter the phone number, and tap
Timesaver: Placing Calls Quickly
Tape a recent call or Favorite, or tap a contact’s phone number in the Contact Directory
Answering Calls
Press or tap Answer, pick up the handset, or press .
To answer a new call while on an active call, tap Answer. The current call will be held.
Ending Calls
To end an active call, replace the handset, press , or press . Or, tap End Call.
To end a held call, navigate to Calls View and highlight the held call. Tap Resume, and tap End Call.
Ending Calls
To end an active call, replace the handset, press , or press . Or, tap End Call.
To end a held call, navigate to Calls View and highlight the held call. Tap Resume, and tap End Call.
Holding Calls
From Lines, Calls, or Active Call View, tap Hold. If you’re in Calls View, remember to highlight the call first.
To resume a held call, tap Resume from either Lines or Calls View.
Transferring Calls
From Lines, Calls, or Active Call View, tap Transfer, and call the other party. When you hear the ringback sound, or after you talk with the other party, tap Transfer.
Forwarding Calls
To enable call forwarding, tap Settings from Home View, and tap Features > Forward. Tap the forwarding type to enable, type a forwarding number, and tap Enable.
To disable call forwarding, tap Settings from Home View, and tap Features > Forward. Tap the forwarding type to disable, and tap Disable.
To enable per-call forwarding: As your phone rings, tap Forward, enter the forwarding number, and tap Forward.
Placing Conference Calls
Call the first party. From Lines, Calls, or Active Call View, tap Confrnc. Dial and connect with the other party, and tap Confrnc.
From Lines or Calls View, you can:
Tap Hold to hold the conference.
Tap End Call to end the conference.
Tap Manage to manage each participant (if available).
Tap Split to end the conference and hold all participants.
Timesaver: Placing Conference Calls
If you have an active and held call, tap Join to set up a conference.
Favorites
Favorites are contacts you call most often. Favorites display in your Favorites list and Lines View. They also display when you tap the phone Line in Home View.
To view your Favorites list Tap New Call from Home View, and tap Favorites.
To make a contact a Favorite Navigate to your Contact Directory and tap the contact. Tap Add to Favorites, and tap Yes to confirm.
To dial a Favorite Tap the Favorite from Lines View or your Favorites list.
To reorder your Favorites list Update the contact’s Favorite Index number in the Contact Directory.
Viewing Recent Calls
To view your Recent Calls list, tap New Call from Home View, and tap Recent.
From the Recent Calls list, tap 
to sort and order calls, tap 
to display only certain calls, or tap a call record to call the person.
Tip: Saving Recent Callers to Your Directory
From your Recent Calls list, tap 
next to the call, and tap Save. Enter additional information and tap Save.
Contact Directory
To view your Directory Tap Directories from Home View. If a Corporate Directory is on your phone, tap Contact Directory on the Directory screen.
To add a contact Navigate to your Contact Directory and tap 
. Type the contact’s information, and tap Save. To make a contact a Favorite, enter a Favorite Index number.
To update contact information Navigate to your Contact Directory and tap the contact. Tap 
, update the contact’s information, and tap Save.
To delete a contact Navigate to your Contact Directory and tap the contact. Tap 
, and tap Yes to confirm.
To search for a contact Navigate to your Contact Directory and tap Search. Enter search criteria, and tap Search.
To dial a contact from your Directory Navigate to your Contact Directory and tap the contact. From the contact’s information screen, tap the contact’s phone number.
Tip: What Does a Green Star Mean?
A green star, 
, indicates a Favorite.
Listening to Voicemail
Tap Messages from Home View, and tap Message Center. Tap Connect and follow the prompts.
Timesaver: Accessing Your Message Center
Tap 
from Lines, Calls, or Active Calls View.
Muting the Microphone
During a call, press 
so other parties can’t hear you. To disable Mute, press again.
Using Do Not Disturb
To disable ringing, tap Settings from Home View, and tap Features > Do Not Disturb. Tap Enable or Disable.
Adjusting Volume
To change call volume, press 
during a call. To change the ringer volume, press when the phone is idle or ringing.
Updating Ringtones
To change the incoming call ringtone, tap Settings from Home View, and tap Basic > Ring Type. Tap the ringtone you want.
To set a ringtone for a contact, navigate to your Contact Directory and tap the contact. Tap , update the contact’s ring type, and tap Save.