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Digital Phone Support
We’re here to help
For help using and troubleshooting your digital phone service. If you can’t find the answers you are looking for, you can contact us by phone, email, or chat.
Resources
FAQs
How do I set up my voice portal?
Go to https://voice.mybluepeak.com/login and enter your username and password. Check ‘remember me’ if you want to save your username and password then click ‘login’. The first time you log in, you will be asked to create a new password. Your new password must include:
- 8 or more characters
- Uppercase and lowercase letters
- At least one number
- Cannot contain any part of your username
How do I change my voice portal password?
If you can’t log in, contact customer support to reset your password. But if you can log in, you can change your password in the voice portal.
Expand the drop-down menu in the top-right corner of the screen and click ‘change password’. Enter your new password and then confirm it in the field below.
Your password must be 8–16 characters long and include uppercase and lowercase letters and at least one number. It cannot contain any part of your username.
How do I set up and access my voicemail?
The voicemail menu can be accessed remotely or by dialing a star code from a phone connected to the account. The default PIN is 1234, but the first time the voicemail box is accessed, the user will be prompted to set a new PIN which must be 4-digits or longer. Direct access: From a line assigned to your voicemail box, dial the voicemail management star code *62 or *98, enter your 4-digit PIN and press #. Remote access: From a line not assigned to your voicemail box, dial your 10-digit phone number. When the voicemail greeting plays, press # and then enter your 4-digit PIN and press # again.
How do I download voicemails?
Once logged in at https://voip.mybluepeak.com/ click on ‘voicemail management’ and click ‘voice messages’ from the drop down. To save the message to your computer click on the down arrow icon under ‘save’. A new window will pop up to indicate downloading.
Contact Support
We’re committed to exceptional customer service. Our regional call center is ready to take your calls 8am – 10pm CT Monday to Friday.
888-975-4258
ResidentialSupport@mybluepeak.com
