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eero Wi-Fi Support
We’re here to help
For help using and troubleshooting your eero Wi-Fi enhancer device. If you can’t find the answers you are looking for, you can contact us by phone, email, or chat.
For more information on everything eero, visit our Whole Home Wi-Fi page.
FAQs
How do I set up my eero app?
Click here for a step-by-step guide
How do I download the eero app?
The eero app is available for download in the Apple App Store and Google Play Store. Open the App Store or Google Play link on your mobile phone and search for ‘eero’ to locate the app.
The eero app works on supported iOS and Android devices.
iOS requirements:
- Device running iOS 13 or later
- Device running Android 7.0 or later (tablets included)
I’m having trouble with my internet connection. What should I do?
If you're having trouble with your internet connection, here are some steps you can take to troubleshoot the issue:
- Restart your modem and router: Unplug both devices, wait for about 30 seconds, then plug them back in. This can resolve many connection issues.
- Check cables: Ensure all cables are securely connected to your modem, router, and wall outlet. Look for any visible damage to the cables.
- Test your connection: Use a device to check if the issue is affecting all devices or just one. If only one device is having issues, try reconnecting it to the network.
- Check for outages: Text 'OUTAGE' to 888-975-4258 to inquire about a service outage in your area.
- Contact customer service: If the problem persists, contact our customer support team for further assistance.
How do I reboot my eero or network from the app?
If you need to reboot your individual eeros or your entire network, it’s as simple as tapping a button in the eero app.
Why would I reboot my eero?
While most customers never need to reboot their eeros, power cycling your electronics is a common troubleshooting step. Also, for your convenience, being able to reboot your eeros from the app means you won't need to unplug each individual eero.
Some common reasons to reboot your eeros:
- You sense slow speeds on your network
- You’re having an issue with one of your connected devices
- A connected device is connected to the wrong eero
What do the colors of the LED lights on my eero mean?
On the front of your eero, there is a LED status light. When everything is running correctly, your eero's light will be solid white. If your LED is in a different state, including a different color or is blinking/flashing, please refer to the list below:
Contact Support
We’re committed to exceptional customer service. Our regional call center is ready to take your calls 8am – 10pm CT Monday to Friday.
888-975-4258
ResidentialSupport@mybluepeak.com
