Business Support
Search for your help topic, find your specific service, or browse our most common help topics to find tips and answers that will make your Bluepeak Business experience as smooth as possible.
Contact Support
We’re committed to exceptional customer service. Providing reliable and simple support, 24/7, is a big part of that.
Quick links
Common FAQs
How do I set up my eero app?
Click here for a step-by-step guide
I’m having trouble with my internet connection. What should I do?
If you’re having trouble with your internet connection, here are some steps you can take to troubleshoot the issue:
- Restart your modem and router: Unplug both devices, wait for about 30 seconds, then plug them back in. This can resolve many connection issues.
- Check cables: Ensure all cables are securely connected to your modem, router, and wall outlet. Look for any visible damage to the cables.
- Test your connection: Use a device to check if the issue is affecting all devices or just one. If only one device is having issues, try reconnecting it to the network.
- Check for outages: Text ‘OUTAGE’ to 888-975-4258 to inquire about a service outage in your area.
- Contact customer service: If the problem persists, contact our customer support team for further assistance.
What do I do if there’s an outage?
If you’re experiencing an outage, this link can help.
How do I optimize my internet and Wi-Fi speeds?
Click here for an optimization how-to guide
Business Support Call Center
We know how important staying connected is to your business. So we make it easy to contact us at our support call center, 24 hours a day, 7 days a week.
