Only a Texas resident may make a “authenticated consumer request” (a “consumer request”) related to his/her personal data. A Texas resident may also make a consumer request on behalf of his/her minor child or in the case of a guardianship or similar situation, the guardian may exercise such rights on a Texas resident’s behalf. To be verifiable, you must include: 

(a) Verification of Identification. Provide sufficient information that allows us to reasonably verify that the Texas resident is the person about whom we collected personal data or to identify an authorized agent and verify that the authorized agent has the authority to submit a request on behalf of a Texas resident. 

 (b) Details of Request. Describe the request with sufficient detail that allows us to properly understand, evaluate, and respond to it. 

Promptly following our receipt of a consumer request, we will take commercially reasonable actions to authenticate the identity of the person exercising the request, including comparing any such identification data you have provided against data we hold about you.  

We cannot respond to your request or provide a Texas resident with personal data if we cannot verify his/her identity or authority to make the request and confirm the personal data relates to that Texas resident. 

Making a consumer request does not require a Texas resident to create an account with us, but we may require authentication of the Texas resident by requesting that he/her submit a consumer request through his/she existing account. 

To exercise the rights described above, please submit a consumer request to us by filling out this form or emailing us at the email address in the How to Contact Us section below.  

5.a. Initial Request Format and Timing 

We endeavor to respond to a consumer request within 45 days of its receipt. If we require more time (for a maximum total of 90 days), we will notify the Texas resident within 45 days of receiving the initial consumer request that we require more time, an explanation of the reason for the delay, and the length of the extension. 

We do not charge a fee to process or respond to a Texas resident’s consumer request unless the consumer request is excessive, manifestly unfounded, submitted more than twice in a 12-month period, or we believe the consumer request, individually or as part of an organized effort, is intended to harass or disrupt our business. If we determine that the consumer request warrants a fee, we will tell the Texas resident why we made that decision and provide him/her with a cost estimate before completing the consumer request.  

If we determine that we will not act on a consumer request, we will provide a response to the Texas resident that includes the basis of our reasoning.  

5.b. Exercising Your Appeal Rights 

Under TDPSA, you have the right to appeal our decision concerning a consumer request within a reasonable period of time from the point in which you received our initial response. 

Any appeal request should be sent to the place where the initial consumer request was sent (see Exercising Your Rights). The appeal request should clearly indicate that it is an appeal request of an initial consumer request and should include a copy of the initial consumer request along with our response explaining why we cannot comply with the initial consumer request. We will review all appeal requests and provide a response within 60 days of receipt of the appeal request. Our response to the appeal request will inform you of any action taken or not along with an explanation of the reason in support of the response. If you have any concerns about the results of an appeal request, such you may submit a complaint to the Texas Attorney General, which can be found here: https://oag.my.salesforce-sites.com/CPDOnlineForm.