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eero whole-home
Wi-Fi FAQs
How do I optimize my internet and Wi-Fi speeds?
Click here for an optimization how-to guide
Can I use my own router in place of an eero device?
Yes. You may use a compatible 3rd party device, but with eero you get an end-to-end mush Wi-Fi system that blankets your entire home in fast and reliable Wi-Fi.
How do I download the eero app?
The eero app is available for download in the Apple App Store and Google Play Store. Open the App Store or Google Play link on your mobile phone and search for ‘eero’ to locate the app.
The eero app works on supported iOS and Android devices.
iOS requirements:
- Device running iOS 13 or later
- Device running Android 7.0 or later (tablets included)
How do I set up my eero app?
Click here for a step-by-step guide
What do the colors of the LED lights on my eero mean?
On the front of your eero, there is a LED status light. When everything is running correctly, your eero's light will be solid white. If your LED is in a different state, including a different color or is blinking/flashing, please refer to the list below:
What is eero Max 7?
eero Max 7 is eero's fastest, most advanced Wi-Fi system that can put your devices in the fast lane with wired speeds up to 9.4 Gbps and wireless speeds up to 4.3 Gbps.
What is the difference between Wi-Fi 7 and Wi-Fi 6 technology?
Wi-Fi 7 technology can provide more than twice the speed of Wi-Fi 6. It provides lower latency, greater capacity, and more efficiency for all your devices on your network.
What is TrueMesh?
TrueMesh is an eero technology that allows eero systems to adapt to customers' usages and needs to optimize Wi-Fi connection.
How do I use eero’s built-in Zigbee smart home hub?
In order to activate your built-in hub, you will need to link your eero and Amazon accounts inside of the eero app. Once linked, your smart home hub is enabled and you can start connecting compatible Zigbee devices with Alexa using the Alexa app or any Echo product using your eeros. You can control those Alexa-enabled devices with your voice and set up scenes and schedules to automate your home.
