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How to Reset a User's Voicemail PIN

Go to Account > Cloud PBX or Business Cloud > Users.
Locate and select the user to expand their settings.
In the Voicemail tab under Voicemail Box Details, click [Reset PIN].
The voicemail box PIN will be reset to 1234. The next time the user accesses their voicemail box, they will log in using 1234 and be prompted to set a new PIN.