DNP Enterprise Voice Subscriber Guide

Call Block rejects calls that meet your pre-defined criteria. Callers meeting these criteria will be played an automated message advising them that you cannot be reached. Use this feature to prevent nuisance calls.

Call Block rules can be applied to all incoming calls or up to 12 specified phone numbers or digit patterns (example: 800* for all 800 numbers). You can configure up to 10 rules. Therefore, you can specify a total of up to 120 phone numbers to be automatically rejected. For a call to be rejected, it must match all entered criteria.

Use image 8.1 and the following instructions to configure this feature.

(Image 8.1)

1 – Click the Call Block’s View/Edit arrow.

2 – Check the box to make any existing rule active.

3 – Click Save to apply changes.

To create a new Call Block rule, click Add (see 4 in image 8.1). A page similar to image 8.2 will load.

(Image 8.2)

Fill in the fields with the desired information.

See additional information for select fields below.

• Time Schedule – Select one of the available options. Refer to the Time Schedule section for instructions on how to create a time schedule.
• From Any Phone number – Use to reject all incoming calls.
• Forwarded – Use to reject any call forwarded from another number.
• From following phone numbers – Use to reject any numbers in the Specific Phone Numbers section.
• Any Private Number – Use to reject all calls any caller with their number to private.
• Any Unavailable Number – Use to reject any call where caller ID is not available.

Click Save to make any changes.

Caller ID shows an incoming caller’s name and/or telephone number.

Use image 9.1 and the following instructions to configure this feature.

1 – Click the Caller ID’s View/Edit arrow.

(Image 9.1)

2 – Select On or Off.

3 – Click Save to apply any changes.

Note: Refer to the appendix for telephone star code instructions to configure this feature from a phone.

Call Transfer enables a user to transfer a call to a specified destination, and can take place in one of three ways:

• Blind – the party receiving the transferred call receives the call directly.
• Third-party consultation – the party receiving the transferred call receives a call from you and then when you press a button, the call is transferred.
• Three-way consultation – all parties are on the line at the same time.

Use image 10.1 and the following instructions to configure this feature.

1 – Click Call Transfer’s View/Edit arrow.

(Image 10.1)

2 – Select On or Off for call transfer recall which redirects unanswered transferred calls back to you.

3 – Specify the number of rings before the transferred call is redirected back to the original number.

4 – Check to enable the capability to transfer calls to a phone number that is already busy.

5 – Specify the number of seconds a call sent to a busy line will wait before the transferred call is redirected back to the original number.

6 – Prevent blind transferred calls from being further redirected by services such as Call Forwarding or Simultaneous Ring.

7 – Prevents consultative transferred calls from being further redirected by services such as Call Forwarding or Simultaneous Ring.

8 – Click Save to apply any changes.

Call Waiting notifies of an incoming call when the line is already on another call.

Use image 11.1 and the following instructions to configure this feature.

1 – Click Call Waiting’s View/Edit arrow.

(Image 11.1)

2 – Select On or Off.

3 – Click Save to apply any changes.

Note: Refer to the appendix for telephone star code instructions to configure this feature from a phone.

When Do Not Disturb is enabled, incoming callers receive a message stating you are busy, and will subsequently be sent to your voicemail greeting.

Use image 12.1 and the following instructions to configure this feature.

1 – Click Do Not Disturb’s View/Edit arrow.

(Image 12.1)

2 – Select On or Off.

3 – Check the box to have a single ring sent to the phone whenever a call is forwarded to voicemail.

4 – Click Save to apply any changes.

Note: Refer to the appendix for telephone star code instructions to configure this feature from a phone.

Hoteling enables mobile users to share phones on an as-needed basis, like a hotel room.

Hoteling enables users to log in to a host account via their web portal or voice portal. Once logged in, the employee can use that host phone to make and receive their calls as usual, while retaining their own user profile.

Configuring Hoteling is a two-step process that starts with configuring the host(s) and then the guest(s) that will use the host. Both sections follow below.

Hoteling Host

Configure Hoteling Host on your line when you want to allow a guest user tohave temporary access to using your phone.

Use image 13.1 and the following instructions to configure this feature.

1 – Click Hoteling Host’s View/Edit arrow.

(Image 13.1)

2 – Select On or Off.

3 – Check to limit the user’s access to the host phone to 24 hours.

4 – Select one of the following access levels:

• Enterprise – anyone in your company can use the designated phone to “hotel.”
• Group – only a specified group (ex. employees in a single region) can use the designated phone to “hotel.”

5 – Click Save to apply any changes.

Hoteling Guest

Hoteling Guest allows users to associate their service profiles with a phone

that has Hoteling Host enabled.

Use image 14.1 and the following instructions to configure this feature.

1 – Click Hoteling Guest’s View/Edit arrow.

(Image 14.1)

2 – Select On or Off.

3 – Set the Hoteling Guest to automatically expire by checking the Limit Association box and specify a maximum number of hours.

Note: If the host has enforced an association limit of 24 hours, the guest account cannot exceed that amount.

4 – Select the desired host account from Available Hosts.

5 – Click the right arrow.

6 – View the host as a now Associated Host.

7 – Click Save to apply any changes.

Music On Hold specifies whether or not music will be played when callers are placed on hold or parked. For this feature to function, Music On Hold must also be enabled under the group tab settings (refer to the Music on Hold section under the Group Feature Settings header).

Use image 15.1 and the following instructions to configure this feature.

1 – Click Music on Hold’s View/Edit arrow.

(Image 15.1)

2 – Select On or Off.

3 – Click Save to apply any changes.

Outbound Caller ID Block blocks your number from displaying in the receiver’s caller ID display.

Use image 16.1 and the following instructions to configure this feature.

1 – Click Outbound Caller ID Block’s View/Edit arrow.

(Image 16.1)

2 – Select On or Off.

3 – Click Save to apply any changes.

Priority Alert allows you to assign a distinctive ring tone to based on your pre-defined criteria.

Priority alert rules can be applied all incoming calls or to up to 12 specified phone numbers or digit patterns (example: 800* for all 800 numbers).

Note: All criteria for a call must be met for the phone to ring with a different tone.

Use image 17.1 and the following instructions to configure this feature.

1 – Click Priority Alert’s View/Edit arrow.

(Image 17.1)

2 – Click Add to create a new rule.

A rule configuration page similar to image 17.2 will load.

(Image 17.2)

Fill in the fields with the desired information.

See additional information for select fields below.

• Time Schedule – Select one of the available options. Refer to the Time Schedule section for instructions on how to create a time schedule.
• Any External Phone number – Use to reject all incoming calls.
• Following Phone Numbers – Use to reject any numbers in the Specific Phone Numbers section.
• Any Private Number – Use to reject all calls any caller with their number to private.
• Any Unavailable Number – Use to reject any call where caller ID is not available.

Click Save to apply any changes.

You will return to the Priority Alert page but will notice a new rule. This will appear similar to image 17.3

(Image 17.3)

New alert rules are set to active by default. Deactivate an alert rule by deselecting the corresponding check box (see 1 in image 17.3). When finished, click Save (see 2 in image 17.3) to apply your changes.

To modify any alert rules at any time, click the corresponding Edit button (see 3 in image 17.3).

The Privacy feature allows you to exclude phone numbers from organization Directory Lists, Auto Attendant Extension Dialing, Auto Attendant Name Dialing and Phone Status monitoring.

Use image 18.1 and the following instructions to configure this feature.

1 – Click Privacy’s View/Edit arrow.

(Image 18.1)

To enable privacy services, select one or more of the four available checkboxes. The options are:

2 – Enable Directory Privacy – your telephone number will not appear in the enterprise or group directory.

3 – Enable Auto Attendant Extension Dialing Privacy – your telephone extension will be excluded from any auto attendant.

4 – Enable Auto Attendant Name Dialing Privacy – your name will not appear in the auto attendant name-dialing directory.

5 – Enable Phone Status Privacy – your phone number or extension status is not viewable.

By default, the phone status privacy rule will apply to all users. You can select users who are allowed to monitor your phone status by highlighting them in the Available Users list (see 6 in image 18.1) and moving them to the Assigned Monitors list (see 7 in image 18.1) by clicking the appropriate arrow button (see 8 in image 18.1).

Click Save (see 9 in image 18.1) to continue.

Selective Call Acceptance allows you to limit the calls you receive based on your own predefined criteria. Selective acceptance rules can be applied to all incoming calls or to up to 12 specified phone numbers or digit patterns (example: 800* for all 800 numbers).

Note: All criteria for a call must be met for the call to be accepted or denied based on rule configuration. Calls that do not meet the criteria will receive a message stating: “The party you are trying to reach is not accepting calls at this time” and will not go to voicemail.

Use image 19.1 and the following instructions to configure this feature.

1 – Click Priority Alert’s View/Edit arrow.

(Image 19.1)

2 – Click Add to create a new rule.

A rule configuration page similar to image 19.2 will load.

(Image 19.2)

Fill in the fields with the desired information.

See additional information for select fields below.

• Time Schedule – Select one of the available options. Refer to the Time Schedule section for instructions on how to create a time schedule
• Any Phone number – Use to reject all incoming calls.
• Following Phone Numbers – Use to reject any numbers in the Specific Phone Numbers section.
• Any Private Number – Use to reject all calls any caller with their number to private.
• Any Unavailable Number – Use to reject any call where caller ID is not available.

Click Save to apply any changes.

You will return to the Selective Call Acceptance page but will notice a new rule. This will appear similar to image 17.3

(Image 19.3)

New alert rules are set to active by default. Deactivate an alert rule by deselecting the corresponding check box (see 1 in image 19.3). When finished, click Save (see 2 in image 19.3) to apply your changes.

To modify any alert rules at any time, click the corresponding Edit button (see 3 in image 17.3).

Speed Dial allows you to set up quick dial shortcuts for your most frequent calls.

Use image 20.1 and the following instructions to configure this feature.

1 – Click Speed Dial’s View/Edit arrow.

(Image 20.1)

2 – Click Add Contact to add a new speed dial entry.

A page similar to image 20.2 will load.

(Image 20.2)

Enter all the desired information for the contact. See additional information for select fields below.

• Primary Phone – The number selected here will be the number called when the speed dial code is used on your phone.
• Speed Dial Code – Select an option from the available two digit numbers.

Click Save to apply any changes. You will return to the Speed Dial page but will notice a new rule. This will appear similar to image 20.3

(Image 20.3)

Delete an alert rule by deselecting the corresponding check box (see 1 in image 20.3) and click Delete (see 2 in image 20.3).

To modify any entry at any time, click the corresponding Edit button (see 3 in image 20.3).

Time Schedule allows you to create and customize multiple schedules. Many other features use time schedules.

Use image 21.1 and the following instructions to configure this feature.

1 – Click Time Schedule’s View/Edit arrow.

(Image 21.1)

The process of creating a Business Hours Schedule and a Holiday Schedule are essentially the same.

Click Add to begin the process of creating a schedule. A page similar to image 21.2 will load

(Image 21.2)

Name the schedule and click Save to continue.

Clicking Save will cause an empty event list to be added to the page (similar to image 21.3).

(Image 21.3)

Name the schedule, Click Save and then Click Add to configure an event. A page similar to image 21.4 will load.

(Image 21.4)

Fill in each field with the desired entry for this rule.

To provide clarity, below are examples of the options in the Recurs field.

• Daily (Example: Reoccurs every one or two days)
• Weekly (Example: Every week on Tuesday and Thursday)
• Monthly by day (Example: Every month on the 15th)
• Monthly by Week (Example: First Monday of every month)
• Yearly by Day (Example: January 5th every year)
• Yearly by Week (Example: Second Tuesday in February every 2 years)

When finished, click Save to save the event.

The event will be displayed in the Add Schedule view similar to image 21.5.

To add additional schedules, click Add (see 1 in image 21.5) and repeat the steps as above.

(Image 21.5)

To delete a time schedule, check the box next to the schedule’s name (see 2 in image 21.5) and click Delete (see 3 in image 21.5).

To make changes to an existing time schedule, click Edit (see 4 in image 21.5).

When finished, click Save (see 5 in image 21.5).

Once a schedule has been created, it is displayed on the main Time Schedule page similar to image 21.6.

(Image 21.6)

To add additional time schedules, click Add (see 1 in image 21.6) and repeat the steps as above.

To delete a time schedule, check the box next to the schedule’s name (see 2 in image 21.6) and click Delete (see 3 in image 21.6).

To make changes to an existing time schedule, click Edit (see 4 in image 21.6).

Each feature in the Forwarding section involves routing incoming calls to other phone numbers.

The Forwarding section can be found on the settings page similar to image 22.1.

(Image 22.1)

Call Forwarding specifies when calls should be forwarded to another phone number and the phone number(s) where the calls should be forwarded.

Use image 23.1 and the following instructions to configure this feature.

Click Call Forwarding’s View/Edit arrow

(Image 23.1)

Forwarding can be configured four ways:

• Call Forward Always – If enabled, all incoming calls will be forward to another number.
• Call Forward Don’t Answer – If enabled, all unanswered incoming calls will be forwarded to another phone number.
• Call Forward Busy Line – If enabled, any incoming call that reaches this line when it is in use will be forwarded to another phone number.
• Call Forward Not Reachable – If enabled, any incoming call that reaches this line when it cannot be reached due to a service issue will be forwarded to another phone number.

Use the corresponding toggle buttons to turn the features On or Off.

Use the Forward to text boxes to specify the number where the call should be forwarded.

For Call Forward Don’t Answer, specify the number of times the call should ring before forwarding.

When finished, click Save to apply any changes.

Note: Refer to the appendix for telephone star code instructions to configure this feature from a phone.