Polycom VVX 300 and VVX 310 Business Media Phones

Quick User Guide

For use with Polycom UC Software 4.1.4 or later

 The information in this guide applies to both the VVX 300 and VVX 310 phones. Configurations vary and the screen displays used in this guide may not reflect those on your phone. See your system administrator for more information. For detailed information on how to use your phone, see the Polycom VVX 300 and 310 Business Media Phone User Guide, available by navigating to your phone’s Support page from Polycom Voice Support. 


 www.polycom.com | 1725-49087-001 Rev. A | March 2013 

© 2013, Polycom, Inc. All rights reserved. POLYCOM®, the Polycom logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 


Phone Views:

Your phone has four main Views: Home, Calls, Active Call, and Lines view (the default). You can access Home and Lines view at any time. If your phone has one or more calls, you can also access Calls or Active Call view. 

For Home view from any menu, press .

Press  to alternate between Home and Lines view.


Home View

Home view displays icons you can select to access phone functions. 

You can use the right, left, up, and down arrow keys to display more icons.


Lines View

Lines view displays phone lines, favorites, and soft keys.

If your phone is idle, you can press the Line key to access the Dialer.


Note: In this guide, soft keys are referred to by their name only. For example, to end an active call, press “End Call”


Calls View

If your phone has one or more calls, you can access calls view.

Call color indicates status:

  • Medium gray: Active call
  • Dark gray: Incoming call
  • White: Held call

use the up and down arrow keys to select a call (highlight it). The soft keys control the highlighted call.


Entering Data

Use the dialed keys to enter information. To backspace press Backspace

 To type with the dialpad keys, press a key repeatedly to view the character options and stop to select. 

 To type other characters, press Encoding or Mode. When using the dialpad keys, use the 1, *, 0, and # keys. 


About Calls

 Only one call can be active at one time. 

You can use the handset, speakerphone, or headset for calls. During a call, you can change modes by picking up the handset, or by pressing or .

 If you navigate away from your call(s), press  to see Active Call or Calls view again. 


Tip: Switching Between Lines and Calls View

  • When in Calls view, switch to Lines view by pressing More > Lines. 
  • Switch back to Calls view by pressing More > Calls. 

Placing Calls

Pick up the handset, or press  or . Enter the phone number and press Send. 

Or enter the phone number first, then press Dial, pick up the handset, or press  or .

From Lines view: Press the phone Line key, enter the phone number and press Send. 

From Home view: Select New Call using left and right arrow keys. Enter the phone number and press Send. 

Timesaver- Placing Calls Quickly:

  • Select a recent call or Favorite, or select a contact’s phone number in the Contact Directory.

Answering Calls

To answer with the speakerphone, press  or tap Answer. To answer with the headset, press .

To answer a new call while on an active call, press Answer. The current call will be held.

Ending Calls

To end an active call, replace the handset, press , or press . Or, press End Call. 

To end a held call, navigate to Calls view and highlight the held call. Press Resume, and press End Call. 


Holding Calls

From Calls view, press Hold or . Remember to highlight the call first.

To resume a held call, press Resume or  again.

Transferring Calls

From Calls view, press Transfer or  , and call the other party. When you hear the ringback tone, or after you talk with the other party, press Transfer or again. Press Blind to complete a transfer without waiting for the ringback tone.

Call Forwarding

To enable call forwarding, press Forward from Home or Lines view. Select the forwarding type to enable, enter a forwarding number, and press Enable. 

To disable call forwarding, press Forward from Home or Lines view, select the forwarding type to disable, and press Disable. 

To enable per-call forwarding: As your phone rings, press Forward, enter the forwarding number, and press Forward. 

Placing Conference Calls 

Call the first party, and after the call connects, press More, and select Confrnc. Then, dial and connect with the second party and press Confrnc again. 

From Lines or Calls view, you can: 

• Press Hold to hold all participants. 

• Press End Call to remove yourself from the call, but keep the other participants connected. 

• Press Manage (if available) to manage each participant. 

• Press Split to end the conference and hold all participants. 


Timesaver: Placing Conference Calls- If you have an active and held call, press Join to set up a conference.


Favorites are contacts you call most often. Your Favorites list displays all your Favorites. A smaller number of Favorites displays in Lines view. 

To view your Favorites list—From Home view, press  and select Directories> Favorites. 

To make a contact a Favorite— Navigate to your Contact Directory and select the contact. Press Info, press More, and select Add to Favorites. Press Yes to confirm. 

To dial a Favorite—Press the Favorite from Home or Lines view, or from your Favorites list. 

Viewing Recent Calls

From Lines view, do one of the following: 

• Press , select Directories, and select Recent Calls to view your Recent Calls list. 

• Press the right arrow key to view the recent Placed Calls. 

• Press the left arrow key to view the recent Received Calls. 

• Press the down arrow key to view the recent Missed Calls. 

• Press the up arrow key to view Favorites. 

From the Recent Calls list, press Sort to sort and order calls, press Type to display only certain calls, or select a call record to call the person. 

Contact Directory

To select a contact from the Contact Directory, press . 

To view your Directory—Select Directories from Home view. Press Contact Directory on the Directory screen. 

To add a contact—Navigate to your Contact Directory and press Add. Enter the contact’s information, and press Save. To make a contact a Favorite, enter a Favorite Index number. 

To update contact information—Navigate to your Contact Directory and select the contact. Press Info, press Edit, update the contact’s information, and press Save. 

To delete a contact— Navigate to your Contact Directory and select the contact. Press Info, press Delete, and press Yes to confirm. 

To search for a contact—Navigate to your Contact Directory and press Search. Enter search criteria and press Search. 

To dial a contact from your Directory— Navigate to your Contact Directory and select the contact. From the contact’s information screen, select the contact’s phone number. 

Tip: A star, , indicated a Favorite.

Listening to Voicemail

An envelope, , adjacent to a Line key, indicates that you have voicemail. Select Messages from Home view or press , and select Message Center. Press Connect and follow the prompts. 

Muting the Microphone

During a call, press  so other parties can’t hear you. To disable Mute, press  again. 

This applies to calls using the handset, headset, and speakerphone. 

Using Do Not Disturb

To enable or disable ringing, press DND from Home or Lines view. When Do Not Disturb is enabled, the DND icon, , displays in the status bar and beside the appropriate Line key. 

Adjusting Volume

To change call volume, press  during a call. To change the ringer volume, press  when the phone is idle or ringing. 

Updating Ringtones

To change the incoming call ringtone, select Settings from Home view, and press Basic > Ring Type. Select the ringtone you want. 

To set a ringtone for a contact, navigate to your Contact Directory and select the contact. Press Edit, update the contact’s ring type, and press Save. 

See the Quick Tips Page for more Information